1. After placing your order, you will receive a notification in your email that we confirmed your order,then please reply us with the following " Your Family Name or Any Name you want to include and The Year You want "
- We use high quality, interior grade matte vinyl which has a matte finish, it gives the appearance of being hand painted on the wall!
- Suitable for any smooth and flat surface, including interior & exterior walls, mirrors. Not suitable for the painted surfaces with Teflon, stain guard or VOC paints that have been used
- Come with pre-covered transfer tape, press on and peel off easily. Please note that these vinyl’s wall decals are removable but not reusable.
- Apply Suggestions: Take a credit card, rub the whole image before you even start peeling.
*Please take note that there will be a little difference in color with the actual product due to different resolution of your phone or computer
Due to the Ongoing Covid 19 Pandemic and Recent Happenings, Our Production and Shipping Time is Greatly Delayed. The Team of Capt. Jack are strictly following Strict Policy Against COVID 19
Processing Time will take 4-7 Business Days.
US: 7-15 Business Days
Rest of the world: 1-4 Weeks
KINDLY READ THIS HELPFUL INFORMATION:
HOW CAN I CONTACT YOU?
Our customer service email is email@example.com
HOW CAN I TRACK MY ORDER?
- You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped.
CAN I EXCHANGE AN ITEM?
- YES! Hassle-free returns! Please email firstname.lastname@example.org with your name, order #, and reason for exchanging.
- If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost.
*Exchanges must be made within 30 days from the date your item was delivered.
There are NO RETURNS for Customized Items. Those sales are final unless it's a quality issue or incorrectly sent.
DO YOU OFFER REFUNDS?
- ABSOLUTELY! If you don't love your Family First item, we will refund your money. Refunds must be processed within 30 days of your purchase date. Item must be in the same condition as you received it. If you want to request a refund. Kindly check our policy (https://captjackstore.com/pages/refund-policy) if you qualify, please email our customer service email for help processing.
- Please include a note as to why the item is being returned along with your order number and name so we can process the refund quickly.
- Refunds will take 2-3 business days to process through back to your bank. Once a refund is processed you will receive an email notification
people are currently looking at this product