Due to the Ongoing Covid 19 Pandemic and Recent Happenings, Our Production and Shipping Time is Greatly Delayed. The Team of Capt. Jack are strictly following Strict Policy Against COVID 19

Processing Time will take 4-7 Business Days. 
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Shipping Time:

US: 7-15 Business Days 
Rest of the world: 1-4 Weeks  

KINDLY READ THIS HELPFUL INFORMATION:

https://captjackstore.com/pages/faq

https://captjackstore.com/pages/covid-19-policy

HOW CAN I CONTACT YOU? 

Our customer service email is captjackstore@gmail.com

Phone: +1-904-567-3037 

HOW CAN I TRACK MY ORDER? 

• You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped.

CAN I EXCHANGE AN ITEM? 

• YES! Hassle-free returns! Please email captjackstore@gmail.com with your name, order #, and reason for exchanging.

• If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost. 

*Exchanges must be made within 30 days from the date your item was delivered.

There are NO RETURNS for Customized Items. Those sales are final unless it's  a quality issue or incorrectly sent. 

DO YOU OFFER REFUNDS? 

• ABSOLUTELY! If you don't love your Family First item, we will refund your money. Refunds must be processed within 30 days of your purchase date. Item must be in the same condition as you received it. If you want to request a refund.  Kindly check our policy (https://captjackstore.com/pages/refund-policy) if you qualify, please email our customer service email for help processing. 

• Please include a note as to why the item is being returned along with your order number and name so we can process the refund quickly.

• Refunds will take 2-3 business days to process through back to your bank. Once a refund is processed you will receive an email notification