➜ Our patent-pending jewelry is made of high-quality surgical steel with a shatterproof liquid glass coating and an 18k gold finish option.
➜ Luxury Necklace: 18-22" (45-56cm) adjustable
➜ Heart Pendant: 24mm x 24mm
➜ If the custom engraving option is available, engrave onto the back of the pendant your loved one's name, your wedding date, an anniversary, or anything else you want to remember and keep you close to her heart. Each personalized piece offers exceptional craftsmanship that is fit to be an instant classic in your family.
➜ Our jewelry is hand-made in the U.S.A by awesome working moms just like yours! We hire and train working mothers and pay a living wage. We are proud to support strong communities and keep jobs in America!
(94% of our packages usually arrives at destination address earlier than the estimated timeline)
US/Canada: 2-5 Business Days
Rest of the world: 5-10 Business Days
Your happiness is our priority so we backed all our products with a HAPPINESS GUARANTEE.
Due to the Ongoing Covid 19 Pandemic and Recent Happenings, Our Production and Shipping Time is Greatly Delayed. The Team of Capt. Jack are strictly following Strict Policy Against COVID 19
Processing Time will take 4-7 Business Days.
US: 7-15 Business Days
Rest of the world: 1-4 Weeks
KINDLY READ THIS HELPFUL INFORMATION:
HOW CAN I CONTACT YOU?
Our customer service email is firstname.lastname@example.org
HOW CAN I TRACK MY ORDER?
- You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped.
CAN I EXCHANGE AN ITEM?
- YES! Hassle-free returns! Please email email@example.com with your name, order #, and reason for exchanging.
- If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost.
*Exchanges must be made within 30 days from the date your item was delivered.
There are NO RETURNS for Customized Items. Those sales are final unless it's a quality issue or incorrectly sent.
DO YOU OFFER REFUNDS?
- ABSOLUTELY! If you don't love your Family First item, we will refund your money. Refunds must be processed within 30 days of your purchase date. Item must be in the same condition as you received it. If you want to request a refund. Kindly check our policy (https://captjackstore.com/pages/refund-policy) if you qualify, please email our customer service email for help processing.
- Please include a note as to why the item is being returned along with your order number and name so we can process the refund quickly.
- Refunds will take 2-3 business days to process through back to your bank. Once a refund is processed you will receive an email notification
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