Add a touch of elegance to your home or brighten someone’s day with the alluring charm of crystal. Personalize your crystal with an image of a special moment in time, family member(s), friend, or pet. There is no better product that will evoke long-term memories than crystal. Turn today’s events into tomorrow’s memories with the splendor of personalized crystal.
• Upload Your Own Image!
• High Quality Optical Crystal
• Image is Etched within Crystal
• LED Light Up Base (Optional)
Size: 3 1/2”(w) x 2 1/4”(h) x 3/4”(d)
When you upload your image, you will have the ability to scale and position it within the confines of the crystal’s laser area. The background of your image will be removed using state-of-the-art software, making the subject the only portion of your image to be etched into the crystal. Keep this in mind when scaling your image as when the background is removed, you may have more empty space than originally desired.
Note: For best results, images with high contrast and good separation from the background tend to look the most dynamic.
Due to the Ongoing Covid 19 Pandemic and Recent Happenings, Our Production and Shipping Time is Greatly Delayed. The Team of Capt. Jack are strictly following Strict Policy Against COVID 19
Processing Time will take 4-7 Business Days.
US: 7-15 Business Days
Rest of the world: 1-4 Weeks
KINDLY READ THIS HELPFUL INFORMATION:
HOW CAN I CONTACT YOU?
Our customer service email is firstname.lastname@example.org
HOW CAN I TRACK MY ORDER?
- You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped.
CAN I EXCHANGE AN ITEM?
- YES! Hassle-free returns! Please email email@example.com with your name, order #, and reason for exchanging.
- If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost.
*Exchanges must be made within 30 days from the date your item was delivered.
There are NO RETURNS for Customized Items. Those sales are final unless it's a quality issue or incorrectly sent.
DO YOU OFFER REFUNDS?
- ABSOLUTELY! If you don't love your Family First item, we will refund your money. Refunds must be processed within 30 days of your purchase date. Item must be in the same condition as you received it. If you want to request a refund. Kindly check our policy (https://captjackstore.com/pages/refund-policy) if you qualify, please email our customer service email for help processing.
- Please include a note as to why the item is being returned along with your order number and name so we can process the refund quickly.
- Refunds will take 2-3 business days to process through back to your bank. Once a refund is processed you will receive an email notification
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