FREE SHIPPING FOR ORDERS $50 AND ABOVE

FAQ

FREQUENTLY ASKED QUESTIONS

 Do you ship worldwide?

Yes! Our standard rate are the following:

Orders Worth $1-49.99: $5 USD

Orders Worth More than $50 USD: FREE

For other Countries - Once the order is confirmed, Worldwide shipping varies between 20-30 days . Others will take often about 30-40 days and up to 60 days in some rare cases.

Order verification will take around 4-7 days

For more information regarding the delivery time in your country. You can inquire to us and we will gladly answer immediately as we can

We accept PayPal and All Major Credit Cards

All our product will be delivered to you by our company's shipping method which is free. For rush orders, we can only offer to you if you order it in bulk (50 pcs or more), if you do, please leave us a message directly so that we can discuss to you how it will be done. Emails us at : captjackstore@gmail.com

After we receive your final order, it will take us between 4 to 7 business days to process it and you will receive an email confirming that your order is processed and will be delivered to you.

What if i did not receive any confirmation email regarding my order?

Kindly check your SPAM folder to see if your confirmation email was sent there. 

You can amend your order as much as you like before you click “complete order” but after this point you will be unable to make amendments to your order.

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

NOTE: 

To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.

Please also check carefully your sizes when buying shirts or jackets, each item has complete information and guide to know your size. If unsure, you can message us before ordering the item.

Refund for wrong size of an item is not under the policy. We do hope for your consideration.

 How do I track my parcel?

You can track your parcel via the email we sent you. Clicking ‘Tracking Status’ in the email will take you straight to the parcel tracking page where the location of your parcel is updated from dispatch to delivery. Alternatively, you can email us at captjackstore@gmail.com for real time update

As soon as you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.

Please note that we source our products from various suppliers so it is not uncommon to receive a few packages from us at different times. If you did not receive a tracking number for an item you are expecting, please contact our customer support and they will gladly help you track it. 

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